The single greatest challenge in organizational America is the lack of communication. With widespread corporate mergers, downsizings and rapid-growth cultures, effective communication is in rapid decline. Our programs will give your people the tools they need to listen and to be heard.

*Assertive Communication Skills

* Conflict Resolution Skills

* Dealing With Difficult People

* Diversity Training

* Effective Presentation Skills

* Humor in the Workplace

* Interpersonal Communications

* It's All in How You Say It: Communication Tips for Professionals

* Listening Skills for Leaders


*Assertive Communication Skills

Learn how to get what you deserve through better communication skills. This course looks at how you handle yourself on and off the job. Put yourself in command of your career and learn to respond to the most difficult situations according to your own desires, interests and feelings. You'll see how being properly assertive at the right time and in the right place can help you get where you want to go.

Objectives:

  • Reduce fears and anxieties, both at work and at home
  • Shift from habitual reaction to action
  • Increase your ability to get the job done
  • Develop and maintain good personal relationships
  • Say no when you want to
  • Enhance your self-image
  • Maneuver through the system

Topics:

  • Assertive behavior
  • Self-Image • The chief factor in assertiveness
  • Self-awareness • Steps toward improvement
  • Identifying and overcoming obstacles to assertiveness
  • Verbal and nonverbal messages as assertive tools
  • Assertiveness on the job
  • Assertiveness in work relationships


* Conflict Resolution Skills

Nothing helps career success as much as effective communication. Studies show that both women and men fall short in the area of effective interpersonal communication on their jobs. This seminar helps participants develop and refine their communication techniques. The course also focuses on conflict with an emphasis on constructive conflict management leading to win-win resolutions.

Objectives:

  • Pinpoint problem areas in communication
  • Analyze and improve your communication style
  • Sharpen perception of nonverbal messages
  • Understand the dimensions and consequences of conflict
  • Manage conflict constructively

Topics:

  • The effective communicator • How you can be one • How to say what you really mean
  • How others perceive you • Your communication style • Self-assessment
  • How you perceive others • Are you hearing what they're really saying? • Recognizing nonverbal clues
  • The dynamics of your work group • Communicating in a group • Recognizing the beginnings of conflict
  • Conflict is not always bad • The necessity of conflict • Making conflict productive
  • The win-win solution • Resolving conflicts


*Dealing With Difficult People

Learn to understand and deal with the problem people in your life. Minimize and even eliminate the negative effects of difficult behavior. This seminar focuses on these and related matters, with the goal of turning a problem person into part of the solution.

Objectives:

  • Know what motivates difficult people
  • Develop strategies and skills for handling difficult people
  • Get difficult people to treat you with respect
  • Bring out the best in people

Topics:

  • What makes difficult people tick?
  • Conflict can be positive
  • Skills for specific difficult situations
  • Don't be a target
  • Turn the problem into the solution
  • Bring out the best in others
  • Improved relations mean improved productivity and a more peaceful existence


* Diversity Training

As we enter into the future, experts predict that our workplaces will become increasingly diverse. This seminar concentrates on increasing the understanding and tolerance for people of different ethnic and cultural backgrounds, with a focus on improved communication skills.

Objectives:

  • Avoid stereotypes
  • Recognize diversity as positive, not negative
  • Identify forms of discrimination, overt and subtle
  • Understand the importance of different viewpoints
  • Manage diversity successfully

Topics:

  • Stereotypes • How they start, who they hurt, how we can overcome them
  • Find your tolerance quotient • How do you relate to others with different values and lifestyles?
  • Walk a mile in their shoes • Understanding where other people are coming from • Avoiding judgmental behavior
  • Communication • The key to understanding • What are they really saying? • What are you really saying?
  • Nonverbal communication • How it differs from culture to culture • Avoiding misunderstandings
  • Live the difference • How different backgrounds and lifestyles lead to different solutions • How to cherish differences while keeping your individuality


* Effective Presentation Skills

Most people needlessly dread making presentations to groups of people. Participants in this seminar will learn to overcome this negative attitude and develop skills that will allow them to speak and present to groups with confidence and flair.

Objectives:

  • Speak with strength
  • Participate in everyday meetings, conferences, or on a platform
  • Win and hold an audience using proper voice inflection, postures, and gestures
  • Make "off the cuff" speeches with authority
  • Present in a lively, interesting and informative way

Topics:

  • Speaking skills
  • The public speech and/or company presentation
  • The art of answering questions
  • Impromptu speeches
  • Audience analysis
  • Persuasion
  • The art of controlling nervousness
  • The art of dealing with the press on or off camera


*Humor in the Workplace

Happy and relaxed people make good, productive employees, and nothing relaxes you more than a good laugh. Too often, people at work believe that they must be deadly serious in order to accomplish their goals. Not so, say the experts. A sense of humor can ease tensions, resolve conflicts, and keep everyone working together. Lighten up for a more productive and more enjoyable workplace.

Objectives

  • Understand how humor helps ease tensions and reduce stress
  • Identify appropriate kinds of humor for work
  • Strengthen your sense of humor
  • Develop ways to communicate humor to others
  • Make having fun a part of your work style

Topics

  • The healing effects of humor • How humor lowers stress and prevents illness
  • Laughing with others, not at them • Don't confuse making fun of people with making them laugh • The kinds of humor appropriate at work
  • Lighten up • How to see the funny side of everything
  • Sharing humor with your coworkers • Laugh and the world laughs with you
  • The productivity benefits • How humor helps people get more done
  • Conflict resolution through humor
  • Changing the culture • How you can help your organization understand the value of humor
  • The payoff • A more productive and happier work force


* Interpersonal Communications

Participants in this seminar learn how to improve relationships with co-workers and supervisors through an improved understanding of the communication process. They learn both verbal and non-verbal techniques to sharpen their message, making their meaning clear and precise.

Objectives:

  • Pinpoint communication problems with others
  • Say what you mean while remaining cooperative
  • Understand the unspoken (nonverbal) messages which you and others send
  • Analyze and improve your communication style
  • Identify group factors which affect communication in your organization

Topics:

  • How to be an effective communicator
  • What's going on when you communicate?
  • Your style: How others perceive you and why
  • The nonverbal agenda
  • How can you be sure that others get your message?
  • Communication and the dynamics of your work group


* It's All In How You Say It

Communication is the single most important key to success in the workplace. Like it or not, your career depends on how well you communicate. True leaders in any organization are the people who share a particular skill: the ability to communicate effectively. Experts agree that the movers and shakers in most organizations are the ones who can best relate to everyone. This presentation examines the multiple ways to communicate in today's "more with less" culture. Successful leaders combine strong interpersonal skills with technical knowledge and an increased utilization of technology. We've never been more connected to the people around us and at the same time we've never been more disconnected. Our heavy dependence on texting, tweeting, Facebook, etc. can limit how much we truly engage with one another. Social media and networking can be quite useful in business and relationships, but there needs to be a balance. This course will explore better ways to communicate effectively in today's fast-paced world.

Globalization, increased use of technology and the pressure to do more with less, do it faster, do it more efficiently and effectively can lead to major communication glitches. This course reminds today’s leaders and professionals how important concise communication can be. Professional communication can avoid costly mistakes. Participants in this seminar will explore their individual communication styles. Detailed verbal and non-verbal techniques will sharpen your message, making your meaning clearer and more concise.

Objectives:

  • Identify your own communication style and assess its strengths and weaknesses
  • Pinpoint communication problems and improve understanding of the communication process
  • Sharpen your perception of non-verbal communication to understand the unspoken messages of others
  • Explore methods for managing conflict in the workplace and shift from habitual reaction to action
  • Analyze how personality types and leadership styles can increase effectiveness in collaboration and communication
  • Analyze how personality types and leadership styles can increase effectiveness in collaboration and communication
  • Develop better listening skills using proven methods that create results
  • Eliminate embarrassing verbal and non-verbal mistakes that can damage your credibility
  • Improve your ability to build constructive and productive relationships


* Listening Skills for Leaders

An effective leader is a person who understands how to really listen to what others are saying. When people talk, words alone do not accurately communicate the meaning. A good leader can listen "between the lines" to the real message and learn to read and observe nonverbal communication.

This seminar will help anyone improve listening skills for more effective and dynamic leadership.

Objectives:

  • Analyze your listening skills
  • Recognize your weak spots
  • Develop better listening skills using proven methods
  • Clarify what you hear by asking questions
  • Understand nonverbal communication
  • Implement a listening plan for continued improvement

Topics:

  • What I said is not what you heard • An amusing look at how people miscommunicate
  • How people communicate • Directly, indirectly, verbally, nonverbally
  • The boss is the last to know • Why people won't always speak frankly • Encouraging people to speak freely
  • How to understand what people are really saying • The art of "listening between the lines" • The importance of nonverbal cues

"People. Your company's only unlimited resource."

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Copyright 2003 by Jane Boucher